Claradina Care Connect (3C) Services Ltd — please read these documents carefully before using our services.
Claradina Care Connect (3C) Services Ltd ("3C", "we", "us", "our") is a private limited company incorporated in Ghana under the Companies Act, 2019 (Act 992).
3C provides nurse-led, multidisciplinary home-based healthcare services, with the aim of supporting patients safely in their own homes and preventing unnecessary hospital admissions.
These Terms of Service ("Terms") govern your access to and use of the services described below, whether you are a patient, a family member/carer acting on a patient's behalf, or a partner organisation. By engaging our services, signing a care agreement with us, or using our website/app, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use our services.
3C's services may include, depending on the individual care plan agreed with you:
Services are provided subject to clinical assessment. Not every service is suitable for every patient, and 3C reserves the right to decline, suspend, or discontinue care where, in the clinical judgement of our team, home-based care is no longer safe or appropriate.
3C is not an emergency medical service. In a medical emergency, patients, families, and carers must contact the relevant national emergency number or attend the nearest emergency department directly. 3C staff will assist with arranging emergency transfer where they are present and it is safe to do so, but 3C does not guarantee immediate response outside of scheduled visits or agreed on-call arrangements.
To help us provide safe care, patients and/or their representatives agree to:
Before care begins, we will seek your (or your legally authorised representative's) informed consent to:
You may withdraw consent to specific aspects of care at any time, subject to the clinical risks of doing so being explained to you. Withdrawal of consent to essential monitoring or information-sharing with treating clinicians may affect our ability to safely continue providing services.
3C works with acute hospitals, GPs, allied health providers, and other medical/social care partners to facilitate safe discharge and continuity of care. Any such partnership is governed by a written contractual agreement covering, among other things, the scope of collaboration, clinical responsibilities, and permitted use of patient information. Patient information is not shared with a partner organisation unless such an agreement is in place.
3C is not responsible for the acts or omissions of independent third-party providers (such as a hospital or GP practice) except to the extent that 3C's own staff or systems were at fault.
3C maintains professional indemnity and public liability insurance appropriate to a home-based healthcare provider.
We may suspend or end services, with reasonable notice where clinically appropriate (or immediately in an emergency or safety situation), where:
You may end services at any time by notifying us, subject to any notice period in your individual care agreement and to a clinical handover discussion for continuity of care.
If you are unhappy with any aspect of our service, please contact us at info@3cghana.com. We aim to acknowledge complaints within 10 business days and will investigate in line with our internal complaints procedure. Nothing in this clause affects your right to raise concerns with the relevant Ghanaian health regulatory body.
We may update these Terms from time to time, for example to reflect changes in the law, our services, or our geographic coverage as we expand. We will notify active patients/partners of material changes. Continued use of our services after changes take effect constitutes acceptance of the updated Terms.
3C currently operates in Ghana. Should we expand into other jurisdictions, we will issue jurisdiction-specific terms as required by local law, and these Terms will continue to apply to services delivered in Ghana unless expressly stated otherwise.
These Terms are governed by the laws of the Republic of Ghana. Any dispute arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Ghana, without prejudice to any statutory right to raise concerns with a regulatory body.
Claradina Care Connect (3C) Services Ltd ("3C", "we", "us", "our") is committed to protecting the privacy and confidentiality of patients, their families, and everyone we work with. As a healthcare provider, we handle sensitive personal health information, and we take our responsibilities under Ghana's Data Protection Act, 2012 (Act 843) — and, as we grow, other applicable data protection laws — very seriously.
This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, who we share it with, and what rights you have.
Depending on your relationship with us, we may collect:
We use personal data, including special category health data, for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Assess suitability for and deliver home-based nursing, therapy, and care services | Provision of healthcare / vital and legitimate interests; consent |
| Coordinate care with your GP, hospital, or other treating professionals | Contractual medical agreement with the partner; consent; healthcare provision |
| Facilitate safe hospital discharge into the community | Healthcare provision; contractual agreement with referring hospital |
| Identify and refer/escalate signs of medical deterioration, including to emergency or hospital services | Vital interests (protecting life/health) |
| Maintain clinical records for continuity and quality of care | Legal/professional obligation; legitimate interests |
| Billing and administration | Contract performance; legal obligation |
| Complying with legal, regulatory, and professional obligations | Legal obligation |
| Service improvement and safety monitoring (in de-identified/aggregated form where possible) | Legitimate interests |
Where we rely on consent (for example, to share information with a specific partner or for non-essential communications), you may withdraw that consent at any time, as explained in Section 8.
We only share patient information with third parties in the following circumstances:
We do not sell personal data, and we do not share patient information with any organisation for marketing purposes without explicit consent.
3C currently operates in Ghana and stores/processes data primarily within Ghana. Should we expand internationally, or use service providers based outside Ghana (e.g. cloud hosting), we will ensure any cross-border transfer of personal data complies with the Data Protection Act, 2012 (Act 843) and, where applicable, the laws of the destination jurisdiction — including using appropriate safeguards such as data processing agreements. We will update this Policy as our operations expand.
We retain personal and clinical data for as long as necessary to:
Clinical records are retained for a minimum of 6 years after the last episode of care. After this period, data is securely deleted or anonymised.
We apply appropriate technical and organisational measures to protect personal data, including:
No system is completely secure, and we will notify affected individuals and the relevant regulator without undue delay in the event of a data breach likely to result in risk to your rights, as required by law.
Under the Data Protection Act, 2012 (Act 843), you have the right to:
Where we provide care to a child or an adult who lacks capacity to consent, we will collect and use personal data based on consent given by a parent, legal guardian, or other lawfully authorised representative, in the patient's best interests.
We may update this Privacy Policy from time to time, including as our services and geographic coverage expand. We will post the updated version with a new "last updated" date and, where changes are material, notify active patients/partners directly.
